Privacy Policy

Last Updated: May 2026

Cool & Cozy AC Repair LLC ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website at coolcozyac.com, submit forms, call our phone number, or interact with our services.

1. Information We Collect

Information you provide directly:

  • Contact form submissions: name, phone number, email address, service type, property type, number of units (if applicable), preferred language, and message content
  • Phone calls: phone number, call duration, and call content (if recorded — see Section 5 below)
  • Career applications: name, contact information, resume, work history, and qualifications
  • Review submissions: name, service received, and review content

Information collected automatically:

  • Website usage data via Google Analytics 4: pages visited, time on page, referral source, device type, browser type, approximate geographic location (city-level, not street address)
  • Cookies and similar technologies: Google Analytics cookies, Google Tag Manager, reCAPTCHA tokens (see Section 6 for details)
  • Server logs: IP address, browser user agent, pages requested, timestamps

2. How We Use Your Information

  • To respond to your service inquiries and schedule appointments
  • To provide HVAC services you request
  • To send confirmation emails and follow-up communications related to your service request
  • To improve our website and services based on usage patterns
  • To process career applications
  • To comply with legal obligations (Florida contractor licensing, tax reporting)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information with:

  • Service providers who assist our operations: email delivery (SendGrid/Google Workspace), CRM (Zoho), analytics (Google), spam prevention (Google reCAPTCHA), financing partners (when you apply for financing)
  • Legal authorities when required by law, court order, or to protect the safety of our customers, employees, or the public
  • Professional advisors: accountants, attorneys, and insurance providers as needed for business operations

All service providers are bound by their own privacy policies and data handling agreements. We do not authorize them to use your data for purposes other than providing services to Cool & Cozy AC Repair.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including HTTPS encryption on all pages (SSL/TLS), encrypted form submission data in transit, access controls limiting employee access to personal data on a need-to-know basis, and regular review of our security practices.

No internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Call Recording Disclosure

Florida is a two-party consent state for call recording (Florida Statute §934.03). If Cool & Cozy records phone calls for quality assurance or training purposes, you will be notified at the beginning of the call via an automated message or verbal disclosure. By continuing the call after notification, you consent to recording. If you do not consent, you may request that the call not be recorded, and we will accommodate that request.

6. Cookies and Tracking Technologies

Our website uses the following cookies and tracking technologies:

  • Google Analytics 4 (GA4): measures website traffic and usage patterns. GA4 uses first-party cookies. Data is processed by Google LLC under their privacy policy.
  • Google Tag Manager (GTM): manages analytics and marketing tags. GTM itself does not collect personal data; it loads other tools that may.
  • Google reCAPTCHA v3: prevents spam form submissions. reCAPTCHA collects hardware and software information and sends it to Google for analysis.
  • Google Maps: embedded map on the contact page. Google's privacy policy governs map data collection.

You can control cookies through your browser settings. Disabling cookies may affect website functionality, including form submissions and map displays.

7. Data Retention

We retain your personal information for as long as necessary to provide the services you requested, comply with legal obligations (Florida contractor record-keeping requirements), resolve disputes, and enforce our agreements. Contact form data is retained in our CRM for customer relationship management. You may request deletion of your data at any time.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. Cool & Cozy does not sell personal information. To exercise your CCPA rights, contact us at [email protected] or call (904) 555-0199.

9. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected] or calling (904) 555-0199. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or your personal information:

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